Acceptable Use Policy

Marmasco Technologies provides web hosting, domain registration, VPS servers, and digital services to individuals and businesses. All users must use our services responsibly, legally, and in a manner that does not harm our infrastructure, other customers, or third parties. This Acceptable Use Policy ("AUP") outlines prohibited activities and the consequences of violating these rules. By using our services, you agree to comply with this policy.

The following types of content are strictly prohibited on Marmasco Technologies infrastructure:

• Illegal content under Zimbabwean or international law

• Content that infringes on intellectual property, copyrights, or trademarks

• Malware, viruses, ransomware, or any malicious software

• Phishing pages, scam websites, or fraudulent schemes

• Child sexual abuse material (CSAM) – zero tolerance policy

• Content promoting violence, terrorism, or extremism

• Defamatory, harassing, or hateful content targeting individuals or groups

• Unlicensed pharmaceutical sales or controlled substance distribution

Users may not engage in the following activities while using our services:

• Sending unsolicited bulk email (spam) or operating open mail relays

• Launching denial-of-service (DDoS) attacks or participating in botnets

• Attempting to gain unauthorised access to systems, networks, or accounts

• Port scanning, vulnerability scanning, or network probing without authorisation

• Cryptocurrency mining without explicit written permission

• Reselling services without an authorised reseller agreement

• Circumventing resource limits, fair use policies, or account restrictions

• Impersonating Marmasco Technologies or our employees

To ensure fair access for all customers, the following resource usage guidelines apply:

• Shared hosting accounts must not consume excessive CPU, memory, or I/O resources

• Storage should be used for website files, not as a backup or file-sharing service

• Database connections and queries should be optimised to avoid server strain

• Bandwidth usage must align with the plan limits and fair use expectations

• Background processes, cron jobs, and daemons must be reasonable and approved

Users exceeding fair use limits will be contacted and may be required to upgrade to a higher-tier plan.

Violations of this policy may result in the following actions, depending on severity:

• Warning notice requiring immediate corrective action

• Temporary suspension of affected services pending investigation

• Permanent termination of account without refund for serious violations

• Reporting to law enforcement for illegal activities

• Legal action to recover damages or enforce compliance

We reserve the right to take immediate action without prior notice for egregious violations that threaten the security or integrity of our infrastructure or other users.

If you become aware of content or activity that violates this policy, please report it to us:

• Email services@marmasco.com with details of the violation

• Include relevant URLs, IP addresses, and timestamps if available

• Provide your contact information for follow-up if needed

• For DMCA/copyright complaints, include proof of ownership

We investigate all abuse reports and take appropriate action in accordance with this policy and applicable laws.

Users are responsible for maintaining the security of their accounts and hosted content:

• Keep software, CMS platforms, and plugins up to date with security patches

• Use strong, unique passwords and enable two-factor authentication

• Monitor accounts for signs of compromise or unauthorised access

• Remove malware or compromised files promptly upon discovery

• Report suspected security breaches to our support team immediately

If you have questions about this Acceptable Use Policy or need to report abuse, please contact us at services@marmasco.com or call us on +263 78 583 3095. For general support enquiries, please use support@marmasco.com.