Privacy Policy

We may collect and process the following personal data when you use our platform or interact with our services:

• Name, email address, phone number, and job title

• Organisation name and billing details

• Account credentials (securely hashed)

• Usage data and interaction logs within the platform

• Device and browser information for security purposes

• Communications you send to us (e.g. support enquiries)

We use the information we collect to:

• Provide, maintain, and improve our hosting, domain, and digital services platform

• Process registrations, manage accounts, and deliver customer support

• Send important service updates, security alerts, and compliance notifications

• Generate anonymised analytics to improve platform performance

• Comply with legal and regulatory obligations under applicable Zimbabwean law

• Facilitate auditing, quality assurance, fraud prevention, and service integrity checks

We process your personal data on lawful grounds including: Contractual necessity — to deliver the services you have signed up for; Legitimate interests — to improve our platform, ensure security, and prevent fraud; Legal obligation — to comply with applicable laws and regulatory requirements, including Zimbabwe data protection requirements; and Consent — where you have given explicit consent, for example for marketing communications. You may withdraw consent at any time by contacting us.

We do not sell your personal data. We may share data with trusted third parties only where necessary:

• Cloud hosting and infrastructure providers used to deliver our services

• Payment processors for subscription billing

• Regulatory bodies or law enforcement when legally required

• Professional advisers (legal, audit) under confidentiality obligations

All third-party processors are bound by confidentiality and data-processing obligations appropriate to the services they provide.

We implement robust technical and organisational measures to protect your data, including encryption at rest and in transit (AES-256 / TLS 1.2+), role-based access controls, regular security reviews, automated backup and disaster recovery procedures, and internal staff training on data protection and information security. Despite our best efforts, no method of electronic transmission or storage is 100% secure. We continually review and improve our security practices.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Account data is deleted or anonymised within 90 days of account closure unless a longer retention period is legally required. You can request early deletion of your data by contacting us.

Our platform uses essential cookies to ensure proper functionality, such as session management and security tokens. We may also use analytics cookies (for anonymised usage trends) to improve the platform experience. You can manage cookie preferences through your browser settings. We do not use third-party advertising cookies.

Depending on applicable law, you may have the following rights regarding your personal data:

• Right of access — request a copy of your personal data

• Right to rectification — correct inaccurate or incomplete data

• Right to erasure — request deletion of your data

• Right to restrict processing — limit how we use your data

• Right to data portability — receive your data in a portable format

• Right to object — object to processing based on legitimate interests

• Rights related to automated decision-making and profiling

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe in line with applicable legal requirements.

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us at support@marmasco.com or call us on +263 78 583 3095. Our postal address is 15992 Unit P, Seke, Chitungwiza, Zimbabwe. If you are not satisfied with our response, you may contact the appropriate data protection or regulatory authority in Zimbabwe.