Refund Policy

Marmasco Technologies is committed to customer satisfaction. We offer refunds on eligible services within the applicable refund period. This policy outlines when refunds apply, how to request one, and any exceptions based on the type of service purchased. All refund requests are reviewed on a case-by-case basis, and we aim to process approved refunds within 7–14 business days.

We offer a 14-day money-back guarantee on new hosting subscriptions (web hosting, pod hosting, email hosting). To be eligible:

• The refund request must be submitted within 14 days of the initial purchase

• The account must not have violated our Terms of Service or Acceptable Use Policy

• Any free domain registration included with the plan will be deducted from the refund amount

• Renewals are not eligible for the money-back guarantee

Due to the nature of domain registrations and registry fees, domain purchases are non-refundable once the registration or transfer process has been initiated:

• New domain registrations cannot be refunded after the domain is registered with the registry

• Domain transfers cannot be refunded once the transfer has been initiated

• Domain renewals are non-refundable after the renewal is processed

• Redemption and restoration fees are non-refundable

If a domain registration fails due to technical issues on our end, a full refund will be issued.

VPS and dedicated server services are eligible for prorated refunds under the following conditions:

• Cancellation requests submitted within 7 days of initial purchase receive a full refund

• After 7 days, a prorated refund may be issued at our discretion based on usage

• Setup fees and one-time configuration charges are non-refundable

• Services terminated due to abuse or policy violations are not eligible for refunds

Once approved, refunds are processed according to the original payment method:

• EcoCash and InnBucks: 1–3 business days

• Credit/Debit cards (Visa, Mastercard): 5–10 business days

• Bank transfers: 7–14 business days

• Account credit: Immediate (can be used for future purchases)

Refund processing times may vary depending on your financial institution.

To request a refund, please follow these steps:

• 1.

  Log in to your Marmasco account and navigate to Support

• 2.

  Submit a refund request ticket with your order details and reason for the request

• 3.

  Our billing team will review your request within 2 business days

• 4.

  You will receive an email notification with the outcome of your request

Refunds may not be available or may be limited in the following situations:

• Services suspended or terminated for Terms of Service violations

• Accounts flagged for fraudulent activity or chargebacks

• Promotional or discounted purchases (terms vary by promotion)

• Services purchased through resellers or third-party partners

• Custom development work or professional services already rendered

If you have questions about our refund policy or need assistance with a billing issue, please contact us at finance@marmasco.com or call us on +263 78 583 3095. Our billing team is available Monday to Friday, 8:00 AM to 5:00 PM (CAT).