Terms & Conditions

By accessing or using Marmasco Technologies services, including domain registration, Pod Hosting, and Cloud Servers, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.

You are responsible for maintaining the confidentiality and security of your account credentials. You agree to:

• Provide accurate and up-to-date registration information

• Keep login credentials secure and not share access unlawfully

• Notify Marmasco immediately of unauthorised account use

• Take responsibility for activities performed under your account

Domain registrations are subject to registry policies and availability. By ordering a domain, you acknowledge:

• Domain names are registered on a first-come, first-served basis

• Certain TLDs may require additional documentation or verification

• Failure to renew by the due date may result in suspension or loss of the domain

• Registry rules may change and can override specific commercial preferences

Marmasco provides pod-based hosting environments for websites, email, databases, and applications. You are responsible for the legality and integrity of hosted content, application security within your account, and maintaining appropriate backups unless a managed backup service is included in your plan.

For VPS or server services, you are responsible for operating system administration, patching, service configuration, and workload security unless explicitly covered by a managed support agreement. Resource abuse, malicious traffic, or activities that threaten platform stability may lead to throttling, suspension, or termination.

Abuse is never tolerated on Marmasco services. You must not use our platform for unlawful, harmful, or abusive activity, including:

• Phishing, malware distribution, fraud, or unauthorised access attempts

• Spam campaigns or abusive bulk messaging without consent

• Hosting content that violates applicable law or third-party rights

• Actions that overload, disrupt, or compromise service reliability

Service fees are billed according to your selected plan and billing cycle. Renewals may occur automatically where auto-renew is enabled. Non-payment may result in service suspension, and if payment is not received within 7 days after suspension, services may be terminated. Unless otherwise stated, fees are non-refundable once services have been provisioned, subject to mandatory consumer protections under applicable law.

Marmasco aims to provide reliable 24/7 platform availability. Maintenance windows, emergency interventions, upstream outages, or force majeure events may affect continuity. Support response times may vary by service tier and incident severity. Where applicable, service levels are governed by your specific plan or contract.

Marmasco retains all rights, title, and interest in its platform, software, branding, and service architecture. You retain ownership of your lawful content and data. By using our services, you grant Marmasco the limited rights necessary to host, process, secure, and transmit your data for service delivery.

To the extent permitted by law, Marmasco is not liable for indirect, incidental, or consequential losses, including loss of revenue, data, or business interruption arising from service use. Our total aggregate liability for claims under these terms is limited to fees paid for the affected service during the 12 months preceding the claim.

We may suspend or terminate services where required for security, legal compliance, non-payment, or material breach of these terms. You may terminate by cancelling services through your account or by contacting support, subject to applicable notice periods and billing cycle obligations.

These Terms are governed by the laws applicable in Zimbabwe. Any dispute arising from or related to these terms shall be subject to the competent courts of Zimbabwe, unless otherwise required by mandatory law or agreed in a specific enterprise contract.

For questions about these Terms and Conditions, contact us at support@marmasco.com or call +263 78 583 3095. Postal address: 15992 Unit P, Seke, Chitungwiza, Zimbabwe.